Valentine I. Okolo is a Service Professional with over 12 years of experience many of which were spent managing customers, service teams, business processes and relationships.
He is a seasoned administrator of men and resources and has spent many years conducting training for professionals.
He has authored several books and dozens of articles on business-related topics such as Business Strategy, Customer Service, Sales, and Marketing.
Valentine I. Okolo is a Service Professional with over 12 years of experience many of which were spent managing customers, service teams, business processes and relationships.
He is a seasoned administrator of men and resources and has spent many years conducting training for professionals.
He has authored several books and dozens of articles on business-related topics such as Business Strategy, Customer Service, Sales, and Marketing.
What makes you stand out of the crowd? it’s the wowing effect of great service and only a few can pull it off.
It’s tough out there and service expectations are ever on the increase. How then do you turn your customers from once and again customers, to crazy fans?
How do you transform them to customers who would become die-hard fans for your...
In this book, you will: •Get a clear understanding of who your competitor is and what they may be up to. •Gain raw strategies that will help you attack your business competitors and effectively defend your flanks. •Understand how the environment you operate in can affect you and your competitors. •Identify and execute Customer retention strategies •...
