Books

What makes you stand out of the crowd? it’s the wowing effect of great service and only a few can pull it off.

It’s tough out there and service expectations are ever on the increase. How then do you turn your customers from once and again customers, to crazy fans?

How do you transform them to customers who would become die-hard fans for your...

In this book, you will:
•Get a clear understanding of who your competitor is and what they may be up to.
•Gain raw strategies that will help you attack your business competitors and effectively defend your flanks.
•Understand how the environment you operate in can affect you and your competitors.
•Identify and execute Customer retention strategies
•...